Real Cases in PC Customer Care Records

Have you ever wondered what all call-center employees have to deal with. Read on ...

1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click' on the top of my desk."

 

Answer of the Year to the Question of the Day!

Tech Support

Tech Support: "I need you to right-click on the
Open Desktop."

Customer: "OK."

Tech Support: "Did you get a pop-up menu?"

Customer: "No."

Tech Support: "OK. Right click again. Do you
see a pop-up menu?"

Customer: "No."

Tech Support: "Ok, sir. Can you tell me what
you have done up until this point?"

Customer: "Sure, you told me to write 'click'
and I wrote 'click'."

(At this point I had to put the caller on hold to
tell the rest of the tech support staff what had
happened. I couldn't, however, stop from
giggling when I got back to the call.)

Tech Support: "Ok, did you type 'click' with the
keyboard?"

Customer: "I have done something dumb, right?"